Course Details
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Communication and Planning Skills for Administrative Professionals
- English
- Dubai
Course Overview
Effective communication and planning are vital competencies for today’s administrative professionals. This highly interactive and practical course is designed to help participants refine these essential skills, enhancing both their personal productivity and their contributions to team effectiveness.
Benefits
- Face-face communications (both one-to-one and in small groups)
- Telephone, teleconferencing, and remote communication techniques
- Professional writing skills for emails, letters, reports, and instructions
- Communicate ESG, manage crises, and build trust through digital media.
- Meeting support and presentation assistance
- Interpersonal and influencing techniques
- Personal organization and time management
- Project planning and monitoring fundamentals
Learning Objectives
By the end of this course, participants will be able to:
- Assess and improve their communication, interpersonal, and planning skills
- Understand key principles of effective communication and time management
Reflect on current practices and identify actionable improvements within their teams or departments
Course Content
Identifying and overcoming barriers to effective communication
Building strong interpersonal relationships in the workplace
Delegation techniques – how to delegate and accept tasks effectively
Communicating assertively with confidence and clarity
Navigating and resolving workplace conflict constructively
Prioritising tasks to improve productivity
Managing and responding to requests effectively
Using personal planning tools and systems efficiently
Minimising and managing interruptions
Introduction to project planning and Critical Path Analysis (CPA)
Understanding team development and group dynamics
Encouraging inclusive and constructive discussions
Challenging ideas respectfully and building consensus
Enhancing meeting effectiveness through:
Structured planning and preparation
Active participation and facilitation
Clear follow-ups and concise meeting notes
Principles of effective information management
Interpreting information and communicating key messages
Writing clear and professional reports:
Relevance, layout, and structure
Grammar, punctuation, editing, and proofreading
Writing impactful emails and letters:
Tone, style, and formatting
Exploring additional forms of workplace written communication
Designing professional slides with appropriate graphics
Room setup, equipment handling, and troubleshooting
Driving continuous improvement and encouraging creative thinking
Building persuasive arguments and making a case
Final programme review and personal development planning
